Refund Policy

CUSTOMERS PLEASE NOTE:
Due to the recent outbreak of COVID-19, we have been forced to change our refund policy until further notice. 

As this pandemic is out of our control and there is nothing we can do as a small Australian business to speed up the delivery of your package, we will no longer be issuing refunds on delayed shipping. 

This decision was not made lightly, but is something we are being forced to do to keep our business afloat. 

We will still issue refunds on damaged items as usual but we will not issue a refund due to delivery time. 

Please do not despair, you will still receive your packages. however, sometimes they may be delayed. 

We apologise for any inconvenience, but ask you remain patient in these tough times. 
 
Warmest regards, 
The Decor House Team
 
Refunds & Returns:

Our policy regarding refunds & returns is in accordance with the Australian Competition & Consumer Commission (ACCC) which can be found at the following link:

https://www.accc.gov.au/

We are not required to provide a refund or replacement if you change your mind. We also do not accept order cancellations if you change your mind. 

But you can choose a refund or exchange if an item has a major problem. This is when the item:

- has a problem that would have stopped someone from buying the item if they had known about it 
- is unsafe 
- is significantly different from the sample or description 
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Please contact us at info@thedecorhouse.com.au if you have still not received your refund.

Exchanges
In the case of a damaged or defective item, we can resend the same item to you. We only replace items if they are defective or damaged. Send us an email at info@thedecorhouse.com.au

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


If you have any other questions, contact us at info@thedecorhouse.com.au.